Frost and Sullivan has recognized Apogee Interactive with the 2021 North American Technology Innovation Leadership Award for the North American Market. The prestigious award recognizes companies that shape the future of technology and its uses. Frost and Sullivan measures success by the degree to which a technology is leveraged and the successful introduction of high-tech solutions to answer customers’ most pressing needs, altering the industry or business landscape in the process.
News
Keys To Risk Management For Renewable Energy Projects
As investments in renewable energy assets grow, few tasks are as critical to a project’s success as risk management. But it’s no longer as simple as purchasing an insurance product a single time. Sophisticated risk management increasingly requires thoughtful consideration and analysis of key risks throughout the life of a project or across a portfolio of assets.
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Get Year End Discount On Fast, Affordable Digital Customer Survey
You must stay close to your customers, especially now. Back by popular demand, a special year-end offer from Hometown Connections and GreatBlue Research will help your municipal utility learn firsthand what your customers need and expect. Place your order by December 31 and for the incredibly low fee of $3,850, you will receive a link to send to your customers to fill out a brief online survey.
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Hometown Connections Seeks Quotes For Utility Cybersecurity Monitoring Solution
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On September 9, 2021, Hometown Connections, Inc. (HCI) published a Request for Quote (RFQ) REF#: HCI_MDR_VMS_RFQ_0827. HCI is soliciting quotes from qualified vendors offering Managed Detection and Response Solutions (MDR) & Vulnerability Management Systems (VMS) that meet the identified cybersecurity requirements of community-owned utilities. HCI seeks to partner with the selected vendor(s) to provide these solutions / systems.
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The Basics Of Margin For Error
Back in January 2020, our GreatBlue Research team published an article discussing Margin for Error. We realized, though, that we could definitely do a better job explaining it. Buckle up everyone, we’re getting nerdy.
Effective Strategies For Utility Email Engagement
Building a clean, actionable email list is key to cultivating a community of loyal members. Collecting email addresses and maintaining an updated email list can be a daunting task, but it is essential to sustain effective email campaigns. Email marketing is a proven way to nurture relationships and increase customer satisfaction, and engagement.
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Hometown Connections Announces Annual Award Winners
On August 30 at the 2021 Annual Conference in Fort Collins, Colorado, Hometown Connections announced award winners in recognition of their outstanding contributions to the organization and to community-owned utilities.
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Your Utility Is Required By Law To Establish An Identity Theft Prevention Program
Federal and many state regulations require electric, water, wastewater, and gas utilities to establish an identity theft prevention program. Utilities must have policies and procedures in place to detect, prevent, and mitigate the theft of personal customer information. What does this mean for your community-owned utility? You must evaluate and address all of the ways people can open and access your customer accounts which contain personally identifiable information (PII). Failure to comply with these regulations puts your utility at risk of hefty financial penalties and potential civil lawsuits.
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Governance in Public Power: The Role of Policymakers in Today’s Marketplace
The success of the public power business model depends on utility managers receiving clear guidance from engaged and well-trained governing boards. A high-performing governing board can be one of the utility’s most valuable assets. To be successful, these officials must understand their responsibilities, stay current on industry challenges, and serve as ambassadors for public power by promoting the value of living and working in communities that deliver their own utility services.
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Public Power Insurance Luncheon
Join us for a special event during the American Public Power Association’s 2021 Business & Financial Conference in Denver. Come for lunch on Sept. 20 to learn what’s happening in the municipal cyber and business insurance markets and how you can lower costs and improve coverages through a national group program for APPA members.