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APPA members may purchase customer and employee research services through Hometown Connections, as well as consulting in the areas of energy risk management, broadband communications, and business strategy development.
Broadband Consulting
Advances in communications offer major benefits in utility operations, revenues, and customer service. To make the right decisions about everything from fiber to power line communications, turn to public power’s telecom consultant and advisor. Learn more
Customer & Employee Research
Do you really know what your customers think about your utility? What they expect? Are willing to buy? Will your employees stick with you? Given the fluid conditions of the electric utility market, it’s too risky to base your decisions on anecdotal data. Market research can help you anticipate issues before they become problems. Turn to the premier provider of customer and employee research in public power, SDS Research. Learn more
Energy Risk Management Consulting
Today’s energy market landscape changes frequently with new risks created by wholesale market regulations, volatile electricity and fuel prices, power plant and transmission availability, changing market participants and credit quality. It’s crucial to manage these influences prior to their impacts on your system. The Energy Authority® offers a solution with its TEA Risk Advisor™ suite of services, designed to help public power utilities manage energy and credit risk. Learn more
Strategy Development & Facilitation
Along with helping APPA members pay less for what they need from leading industry suppliers, the staff members of Hometown Connections apply their knowledge of municipal governance and utility management by serving as consultants and facilitators for APPA members developing plans and strategies for future success. Learn more
Organization Check Up
Hometown Connections conducts an organization review and provides a low-cost, quick assessment of utility operations and management. Staff experts work closely with the utility senior staff and board. A typical check-up includes two to three days onsite followed by analysis and recommendations. Learn more
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